Jiffy Lube Oil Change

Kristen Sickler 2 months ago

Very clean place, polite and respectful employees. Very clear and attentive to detail and with communication. Me being deaf didn't bother them at all, the attending employee did his best to gesture to make sure I understood what he was saying. Much appreciated! They even had coffee and water for the customers & public bathroom. I appreciated that.

Redwood Rebelgirl 2 months ago

I cannot adequately express how much I appreciated my experience here. I'd give them TEN STARS, were that an option. ❤️ I went in for an oil change in the evening, but after discussing some other concerns, the gentleman with whom I spoke, Jerry, whom I ~believe~ to be the manager/supervisor of the shop, checked my oil, & fluids, & other functions, explained many things about my tires & other systems, ran a computer diagnosis, & spent a significant amount of time in examining, assessing, & explaining things, asking me relevant questions, answering my questions. After I expressed my concern about my brakes being weird, Mr Jerry suggested that I return the following day for my oil- change & assessment, because he would then have the mechanics there, who were better prepared to more fully examine & analyze my car's systems & functions. THANK GOD HE DID & THANK GOD I LISTENED-- because when I did return, the next day, they found a broken brake line! Had Jerry JUST cared about collecting the fee for my oil- change, he would not have taken all the time & energy to check what he could check with his computer, by eye, & hand, to answer my questions, & explain things thoroughly, NOR to

Nan M 2 months ago

I’ve been here a couple times now, and appreciate the quality service they provide. I have a natural distrust of shops due to previous experiences, but the employees here do a great job. They’re thorough and get stuff done in a timely manner. They also serviced my old car well AND accommodate my now Mini Cooper; I appreciate this because some places turn me away for oil changes on the Cooper, but not them. Yippee!

Aleda Moon Edited 2 months ago

Do NOT GET AN INSPECTION here. They stated my two front tires (with less than 30k on them) were "bald" and needed to be replaced. The back tires are now mismatched- they were not when I broughtit in, with one actually bald- that definitely would not pass inspection. They replaced a lower control arm. When asked if they did an alignment they told me one was not necessary because they "just keep everything exactly how it is when they take the old one out, so there is no reason to do one". When I told them it is necessary to do one especially with a control arm and new tires on the front, they then stated their alignment machine was broken. Unfortunately, they saw a woman sitting there, saw I was distracted (I was watching my aunt's out of state funeral online), and they took advantage. The inspection sheet claims they removed all four tires, so why then, did they not put the new tires on the front? Like the video that plays 1000 times in their lobby insists is necessary? Dont go here unless you want to get lied to and ripped off. Very shady.And after taking the pics I can see the dry rot on one back tire. Neither back tires should have passed- how is NYS allowing this place to do ins

Andrew Tae Edited 4 months ago

Had my oil change done and found the next morning a puddle of oil beneath my car. I took it back to the same location and was told that there was no issues and the oil I noticed was most likely “residual oil”. Well there was multiple puddles in my driveway and I never once had oil leakage from car until now. As a matter in fact after three days after the 2nd visit my car almost had no oil in it after checking the dip stick. After speaking with District Manager, he provided a towing service to have the car looked at by himself as of course I couldn’t drive the car and found that the issue was that there was a double gasket. You would think the issue would be resolved there, but as I was driving back home from the shop, my skid plate came half down on 490, I had to pull over and zip tie it back up. And my oil is still leaking!! Complete negligent business. I now have to take my car to an actual shop and have damages assessed. A simple oil change has caused multiple damages on my car. Still waiting to hear back from their corporate office. **UPDATE** - Still no response from either party. And in response to the owner… yes of course you guys missed the mark. My car incurred damage be